Orders
What items are final sale?
ITEMS FROM OUR MONTHLY DROPS ARE FINAL SALE
We do accept exchanging of sizes if the item desired is still in stock.
Can I change or cancel my order?
Once an order is placed, it cannot be cancelled or changed.
Can I change my shipping address after I place my order?
Once an order is placed we cannot change the shipping address or shipping method. Please double check your shipping information before submitting your order.
About Pre-Order
Payment is processed upon order placement. Please note that pre-orders are final and cannot be modified or cancelled, including adjustments to shipping details.
Extra Details
Please ensure all your information is correct before placing your order. We are not responsible for any mistakes in addresses you input.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Paypal and Apple Pay
My transaction is not being processed. What should I do?
For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter a "TRANSACTION CANNOT BE PROCESSED" error message, please contact your bank to authorize the transaction.
Shipping
When will my order ship?
Items from our monthly drops can take 2-5 business days to ship.
What should I do if my package arrives damaged or open?
Inform our customer support team at info@fearlessessentials.com, providing details and photographic evidence. We will then work to facilitate a resolution.
Fearless does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
What if my order is incomplete or incorrect?
Inform our customer support team at info@fearlessessentials.com, providing details and photographic evidence. We will then work to facilitate a resolution.
Fearless does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
I have not received my order, what should I do?
For inquiries regarding undelivered orders, please contact Client Services at info@fearlessessentials.com and initiate a carrier claim.
Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.
Returns
What is the return policy?
Our policy lasts 14 days that starts when you receive your item. If 14 days have gone by since your purchase arrived to its destination then unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
(If applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What items are final sale?
ITEMS FROM OUR MONTHLY DROPS ARE FINAL SALE
We do accept exchanging of sizes if the item desired is still in stock.
How long will it take to receive my refund?
Please allow up to 5-14 business days for the refund to appear on your bank statement.
Contact
How can I contact you?
You can send an email to info@fearlessessentials.com